Shipping & Returns

Welcome to Zafferano & Co., where customer satisfaction is our top priority! We understand that sometimes, products may not meet your expectations or may not be exactly what you were looking for. To ensure a hassle-free shopping experience, we have implemented a comprehensive return policy that caters to your needs. We believe in building trust and long-lasting relationships with our valued customers, and our return policy is designed to offer you peace of mind when making a purchase from Zafferano & Co. Read on to learn about our straightforward and transparent return process, allowing you to shop with confidence knowing that we've got you covered.

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At Zafferano & Co., we understand that customer satisfaction is of utmost importance. We strive to provide you with the best quality products and ensure a hassle-free shopping experience. In the event that you are not completely satisfied with your purchase, we offer a 30-day return policy. However, please note that certain conditions apply to this policy:

1. Damages in Transit:

If your item arrives damaged or defective due to transit, we will gladly accept returns and provide a refund or replacement. Please notify us within 48 hours of receiving the damaged item, and we will guide you through the return process. Our team will assess the damage and arrange for a suitable resolution promptly.

2. Unopened and Unused Items:

For items that are unopened and unused, we accept returns within 30 days of purchase. However, please ensure that the item remains in its original packaging, with all tags attached. We reserve the right to refuse returns if the product shows signs of wear, use, or damage.

3. Personal Dislike:

While we strive to offer a wide range of high-quality products, we understand that personal preferences can vary. Therefore, returns based solely on personal dislike or dissatisfaction with the item will not be accepted under our return policy. We encourage customers to thoroughly review product specifications, descriptions, and images before making a purchase decision.

4. Return Process:

To initiate a return, please contact our customer service team within 30 days of receiving your order. Our representatives will guide you through the return process, providing you with a return authorization number and detailed instructions. Please note that returns without a valid return authorization number may not be accepted.

5. Refund or Exchange:

Once we receive the returned item and assess its condition, we will process either a refund or an exchange based on the nature of the return. Refunds will be issued to the original payment method used during the purchase. Exchanges will be subject to product availability.

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RETURN POLICY BY DEPARTMENT:

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Computer & Electronic 

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We understand that purchasing electronic items can be a significant investment and that sometimes customers may need to return or exchange their purchase. Therefore, we have established the following return policy for electronic items:

1. Eligibility:
- The return or exchange request must be made within 30 days from the date of purchase.
- The product must be in its original condition, undamaged, and with all accessories, manuals, and packaging.

2. Refund Options:
- Full Refund: If the product is returned within 30 days and meets the eligibility criteria, customers can receive a full refund of the purchase price.
- Store Credit: Alternatively, customers can choose to receive store credit equivalent to the purchase price, which can be used towards future purchases.

3. Non-Refundable Items:
- Certain items, such as software, downloadable content, and personalized or customized products, are non-refundable unless they are deemed defective.
- Consumable items, including batteries and ink cartridges, are also non-refundable once opened or used.

4. Defective Products:
- If the electronic item is defective or malfunctioning, customers should contact our customer service within the warranty period provided by the manufacturer.
- In such cases, we will either repair the item, replace it with a new one, or provide a refund, depending on the manufacturer's warranty policy.

5. Return Process:
- To initiate a return or exchange, customers must contact our customer service department, providing their order details and reason for return.
- A return authorization code will be provided, along with instructions on how to return the product.
- Customers are responsible for the return shipping costs, unless the return is due to a defective product or an error on our part.

6. Inspection and Processing:
- Once the returned item is received, it will be inspected by our technical team to ensure it meets the return eligibility criteria.
- If the item is found to be in its original condition, a refund or store credit will be issued within a reasonable timeframe.
- In case the item does not meet the eligibility criteria, the customer will be notified, and the item can be reshipped at the customer's expense or returned to the customer without a refund.

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Grocery & Gourmet (Perishable Items)

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We strive to provide our customers with the highest quality food products. However, if you are not completely satisfied with your purchase, we offer the following return policy:

1. Perishable Items: Due to the nature of perishable food items, we do not accept returns or exchanges for items such as fresh produce, dairy products, meat, seafood, or any other items that require refrigeration.

2. Non-Perishable Items: For non-perishable food items, you may return the product within 14 days of the purchase date. The item must be unopened, in its original packaging, and in a resalable condition. Proof of purchase, such as a receipt or order confirmation, is required for all returns.

3. Handling and Restocking Fee: A handling and restocking fee may be applied to all eligible returns. This fee covers the costs associated with inspecting, restocking, and storing the returned item.

4. Return Process: To initiate a return, please contact our customer service team within 14 days of the purchase date. Provide them with the necessary details, including your order number, product information, and reason for the return. Our team will guide you through the return process, provide you with a return authorization number, and provide instructions for shipping the item back to us.

5. Refund or Exchange: Once we receive the returned item and verify its condition, we will process the refund or exchange. Refunds will be issued to the original form of payment within a reasonable timeframe.

6. Exceptions: We do not accept returns or provide refunds for items that have been opened, used, or consumed. Additionally, we are not responsible for any damage or spoilage that occurs after the product has been delivered or picked up.

7. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective food item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund as appropriate.

 

Trend & Fashion 

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Thank you for shopping with us! We want to ensure your complete satisfaction with your fashion purchase. Therefore, please take note of our return policy for jackets, t-shirts, dresses, etc...

1. Eligibility:
- Items must be returned within 30 days of the original purchase date.
- The item must be unworn, unwashed, and in its original condition with all tags attached.
- Any item that has been altered, damaged, or shows signs of wear will not be accepted for return.

2. Return Process:
- To initiate a return, please contact our customer service team via email or phone.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with a Return Authorization Number (RAN), which must be included in your return package.

3. Return Shipping:
- Customers are responsible for the return shipping costs, except in cases of defective or incorrect items sent by us.
- We recommend using a trackable shipping method to ensure the safe delivery of your return package.
- Please include the RAN on the outside of the package to facilitate processing.

4. Refunds and Exchanges:
- Once we receive the returned item(s) and verify their condition, we will issue a refund to the original payment method.
- Refunds will be processed within 5-7 business days from the date of receiving the returned item(s).
- If you prefer an exchange, please clearly specify the desired item(s) and size(s) in your return request.
- Exchanges are subject to availability. If the requested item is out of stock, a refund will be provided instead.

5. Final Sale and Non-Returnable Items:
- Certain items may be marked as final sale or non-returnable, and they will be clearly indicated on the product page.
- Final sale and non-returnable items cannot be returned, refunded, or exchanged unless they are defective or incorrect.

6. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery.
- We will provide instructions on how to return the item(s) and issue a replacement or refund accordingly.

Please note that any items returned without a valid RAN or not meeting the eligibility criteria mentioned above will not be accepted and will be returned to the customer at their expense.

 

Footwear 

 

We want you to be completely satisfied with your footwear purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your satisfaction. Please review the following guidelines for returning your footwear:

1. Eligibility:
- Footwear must be in its original, unworn condition with all tags and packaging intact.
- The return must be initiated within 30 days from the date of purchase.
- Proof of purchase, such as the original receipt or order confirmation, is required.

2. Returns Process:
- Contact our customer service team via phone or email to request a return authorization (RA) number.
- Pack your footwear securely in the original packaging or a suitable alternative to prevent any damage during transit.
- Clearly write the provided RA number on the outside of the package.
- Ship the package to the designated return address, which will be provided by our customer service team.

3. Refund Options:
- Refunds will be issued to the original payment method used for the purchase.
- If the footwear was bought using a credit or debit card, the refund will be credited back to the same card.
- If the purchase was made through a gift card or store credit, a new gift card or store credit will be issued with the refund amount.
- Please allow up to 10 business days for the refund to be processed after we receive the returned footwear.

4. Exchange Policy:
- If you would like to exchange your footwear for a different size, color, or style, please indicate your preference when requesting the RA number.
- Exchanges are subject to availability, and we will do our best to accommodate your request.
- If the desired item is unavailable, you will have the option to receive a refund or choose an alternative product.

5. Exceptions:
- We do not accept returns of footwear that has been worn, damaged, altered, or without the original tags and packaging.
- Final sale items, clearance items, or products marked as non-returnable are not eligible for returns or exchanges, unless they are defective.

6. Defective or Damaged Items:
- In the rare event that you receive defective or damaged footwear, please contact our customer service team immediately.
- We will guide you through the return process and arrange for a replacement or refund, including any associated shipping costs.
 

Furniture

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At ZAFFERANO & CO., we strive to provide high-quality home décor and furniture to our customers. However, if you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure your satisfaction.

1. Eligibility for Returns:
- Products must be returned within 30 days from the date of delivery.
- The returned item must be in its original condition, unused, and in its original packaging.
- Customized or personalized items cannot be returned unless there is a manufacturing defect or damage during transit.

2. Return Process:
- To initiate a return, please contact our customer service team at info@zaffeanoandco.com within the eligible return period.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process, including providing you with a return authorization number (RA#) and instructions for shipping the item(s) back to us.

3. Return Shipping:
- The customer is responsible for the return shipping costs, unless the return is due to a manufacturing defect or damage during transit, in which case we will arrange and cover the return shipping costs.
- We recommend using a reputable shipping carrier with tracking capabilities to ensure the safe return of the item(s).
- The customer is responsible for adequately packaging the item(s) to prevent any damage during transit.

4. Refunds:
- Once we receive and inspect the returned item(s), we will issue a refund to the original payment method within 10 business days.
- The refund will be for the cost of the item(s) only; shipping charges are non-refundable unless the return is due to a manufacturing defect or damage during transit.

5. Exchanges and Store Credit:
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
- Alternatively, we can provide store credit for the returned item(s) which can be used towards future purchases on our website.

6. Non-Returnable Items:
- Certain items, such as clearance or sale items, are non-returnable unless there is a manufacturing defect or damage during transit.
- Mattresses, pillows, and other personal hygiene products cannot be returned for hygiene reasons.

 

Handmade & Handcraft

 

1. Eligibility for Returns:
- Products eligible for return include handmade items purchased directly from ZAFFERANO & CO..
- Custom-made or personalized products cannot be returned unless there is a manufacturing defect or error on our part.
- Products that have been damaged due to misuse, mishandling, or wear and tear are not eligible for return.

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2. Return Period:
- You may initiate a return within 14 days of receiving the product.
- To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

 

3. Return Process:
- To initiate a return, please contact our customer service team via email or phone. Provide your order details, the reason for the return, and any supporting documentation or photographs, if applicable.
- Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number.
- Please ensure that the RMA number is clearly mentioned on the return package.
- Ship the product back to us using a trackable shipping method, ensuring that it is well-packaged to avoid damage during transit.
- We recommend using a reliable courier service and obtaining insurance for the returned item.

 

4. Refund Process:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the return is approved, we will initiate the refund process.
- Refunds will be issued in the original form of payment within 7-10 business days after the return is received and processed.
- Please note that shipping charges are non-refundable, and the customer is responsible for the return shipping costs.

 

5. Exchanges:
- We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

 

6. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.
- Provide detailed information and supporting documentation, if applicable.
- We may request photographs or additional information to assess the issue.
- We will work with you to resolve the situation promptly, either by providing a replacement or issuing a refund.

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Jewelry & Watches

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Thank you for shopping at our store. We strive to provide the highest quality watches and jewelry for our customers. However, we understand that sometimes you may need to return or exchange your purchase. Please review our return policy below:

1. Eligibility:
- Watches and jewelry must be returned within 30 days from the date of purchase.
- The item must be unused, unworn, and in its original packaging, including all tags and accessories.
- Customized or engraved items cannot be returned unless there is a manufacturing defect.

2. Return Process:
- To initiate a return, please contact our customer service department either by phone or email. Provide your order details and reason for the return.
- Our customer service representative will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
- Please include the RAN on the return package to ensure a smooth processing of your return.

3. Returns for Refund:
- If you wish to return your purchase for a refund, once the returned item is received and inspected, we will issue a refund to your original form of payment.
- Please note that the shipping charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.

4. Exchanges:
- If you would like to exchange your item for a different model or design, please inform our customer service representative when initiating the return.
- Exchanges are subject to availability. If the desired item is not available, a refund will be issued as per the refund process mentioned above.

5. Return Shipping:
- The customer is responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe delivery of the returned item.

6. Refunds Processing Time:
- Once we receive your returned item, please allow up to 7 business days for us to inspect and process your return.
- Refunds will be issued promptly after the inspection is completed.

7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service immediately.
- We will provide instructions on how to return the item, and upon inspection, we will offer a replacement or a refund.

Please note that this return policy is subject to change without prior notice. We recommend reviewing the policy before making a purchase.

We appreciate your understanding and cooperation in adhering to our return policy guidelines. Should you have any further questions or concerns regarding returns, please do not hesitate to contact our dedicated customer service team. We are here to assist you and ensure your satisfaction with our products and services.

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